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Jesse Jacoby

In his book, Seeing What Others Don’t, Gary Klein retells the story of a seminar attendee. It illustrates perfectly the contrast between what managers should and should not do if they want to be fully engaged with their employees.
The person in question said that when she went into her boss’ office, he was focused on his computer screen; but as soon as he saw that she had come in, he stopped what he was doing …

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Home » Change Leadership, Strategic Communications, Program Management, Research & Studies, Information Technology

Demystifying IT Organizational Change Management (White Paper)

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Download White PaperOur previous post highlighted how companies under-invest in organizational change management when it comes to system implementations. Many excellent IT system implementations never realize the long-term benefits they set out to achieve because companies focus disproportionately on the structure and technical aspects of the IT program itself, and not on engaging employees in the process – showing them a “truth” that motivates them, at a very basic human level, to invest them in the change effort.

The most well-designed system implementation, if not centered on people, is doomed to fall short of its objectives. A successful IT change program links the logical—“here’s a great new IT system that will enhance your productivity”—to the emotional: “Your team could spend all night tabulating this stack of paper. Or you can use the new database and be out by 5 p.m.” Abandoned IT projects typically suffer from a lack of balance between the “analyze-think-act” side of the brain and the “see-feel-act” side of the brain.

Gartner recommends embedding organizational change management into the IT program structure and treating it as being of equal importance as the technical aspects of the implementation. The change management effort should begin as early as possible. Assessing change impacts early allows the project team time to address issues, obtain buy-in from business sponsors and end-users, and develop interventions that help the organization adapt to new processes and technologies, and adopt new behaviors.

IT decisions can be made more effectively, and executed far more smoothly, if human behavior is considered in equal measure with the IT strategy. In order to forge fundamental change in a complex organization, and ensure the success of the system implementation, the IT program team must address the organizational change fundamentals.

To learn more, click here to download the white paper Demystifying IT Organizational Change Management (PDF 351KB)

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Jesse Jacoby
The Editor of Emergent Journal and founder of Emergent, Jesse is a recognized expert in business transformation. He and his team partner with Fortune 500 and mid-market companies to deliver successful people and change strategies. Jesse is the creator of the Accelerating Change & Transformation (ACT) model and developer of Change Accelerator and Savvy Transition. Contact Jesse at 303-883-5941 or

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