In a change, leaders chase the loud resisters and miss the people who go quiet, who are often the strongest performers already rehearsing their exit. Here is why silence is the real leading indicator and how to build an early-warning system that catches it.

The best analyst on a team I advised was promoted to lead it, and within six months she was drowning. Not because she had gotten worse at the work. She had gotten better. She was still the fastest, most accurate, most reliable person in the room. That was the problem. She kept doing the work […]

A consumer goods company launched what leadership called the most ambitious operational transformation in the company’s history. New ERP system. Restructured supply chain. Redesigned order management process. Twelve months of intensive internal change work with executive sponsorship, change champions, training programs, and weekly progress dashboards. Eighteen months in, they hit their internal milestones. The system […]