The best analyst on a team I advised was promoted to lead it, and within six months she was drowning. Not because she had gotten worse at the work. She had gotten better. She was still the fastest, most accurate, most reliable person in the room. That was the problem. She kept doing the work […]

A consumer goods company launched what leadership called the most ambitious operational transformation in the company’s history. New ERP system. Restructured supply chain. Redesigned order management process. Twelve months of intensive internal change work with executive sponsorship, change champions, training programs, and weekly progress dashboards. Eighteen months in, they hit their internal milestones. The system […]

Most organizations are good at managing resistance to a single change and poor at building the capacity to absorb disruption as a constant. Here’s how to shift from resistance management to organizational resilience as a standing competency.