A chief transformation officer had what she called her “cascade problem.” Every major transformation update followed the same path: she briefed the executive committee, the executive committee briefed their direct reports, the direct reports held team meetings, and by the time the message reached the people actually doing the work, it bore almost no resemblance […]
Every transformation has a blueprint. Executive sponsors set the vision. Change management teams build the communication plan. Frontline employees receive the training. But somewhere between the boardroom and the shop floor, there’s a layer of the organization that gets neither the strategic context nor the operational support it needs — and it happens to be […]
The business landscape has become a psychological minefield. Economic volatility sends tremors through every organization, the job market lurches unpredictably between extremes, and the future feels less like a strategic planning exercise and more like navigating fog. For business leaders, this environment demands more than operational excellence or financial acumen. It requires something fundamentally human: […]
The paradox of artificial intelligence adoption in large organizations has become strikingly clear: while executives trumpet AI as essential to competitive survival, fewer than 30% of enterprise AI initiatives make it beyond the pilot phase. The culprit isn’t the technology—it’s the people. AI resistance follows predictable patterns across organizations. The good news? So do the […]
The most successful transformation I’ve witnessed didn’t start with a comprehensive change management framework or detailed project timeline. It began when the CEO stood before 2,000 employees and said, “I don’t know exactly how we’ll get there, but I know we need to evolve—and I need your help figuring out how.” That moment of vulnerability […]
Make your intranet relevant, current and useful Many organizations rely on an intranet to serve as a core employee communication channel. After all, an effective intranet provides easy access to essential tools, lets everyone know what’s happening and allows employees to connect with one another. But an intranet isn’t like The Field of Dreams—you can’t […]
In his book, Seeing What Others Don’t, Gary Klein retells the story of a seminar attendee. It illustrates perfectly the contrast between what managers should and should not do if they want to be fully engaged with their employees. The person in question said that when she went into her boss’ office, he was focused […]
Social media has become an important, daily part of our lives. Think about it for a moment: you, your friends and colleagues have smartphones, tablets or laptops, which are used to access Facebook, Snapchat, Twitter or other social media accounts. While use is not uniform – and never will be; and whether you like it […]
Jesse Jacoby
Liz Leyland
Paul Gadie
