The latest issue of McKinsey Quarterly contains a case study titled Developing Better Change Leaders. Using the backdrop of a multi-national operations improvement initiative, it addresses leadership development and organizational change and underscores the factors that make it possible to drive and sustain profound transformation. The case study highlights a number of important change leadership practices. Below, […]
Towers Watson recently published their 2011/2012 Change and Communication ROI Study Report. Unlike their four previous reports, which focused solely on communications ROI, in this study they expanded their inquiry to include change management. This study encompassed 604 organizations, six global regions, and more than eight industries, and provided new insight into the role that […]
Leadership development initiatives are often dismissed as being too disruptive, too expensive, or too time consuming – simply not a priority. I’ll share a vignette and new research that may convince you otherwise. Recently, I was working with a multi-billion dollar manufacturing company. Our shared objective was to build internal change capability in response to […]
In our last article, we talked about the importance of the informal elements of the organization. Many valuable social networks exist within the informal part of the organization. Social Network Analysis (SNA) is a diagnostic methodology for uncovering and analyzing these networks and relationship patterns. When applied to business, SNA can be a powerful tool […]
“Can we make that information available on an iPad?” It is one of the most common requests we hear from executives in the systems transformation space – no doubt a confluence of technology and regulations. Call it the “cool factor” or simply a clever way for executives to avoid getting their fingers dirty in corporate […]
In their recent research report, 10 Best Practices in Organizational Change for Project Managers (August 29, 2011), Gartner focuses on the fact that project and program managers struggle with coordinating effective, organizational change practices. This struggle is compounded by an increasing rate of structural change from activities such as mergers and reorganizations, which is making change created […]
Our last article discussed how to conduct effective stakeholder interviews for the purpose of developing your organizational change strategy. This week we address a second important method of gathering qualitative data from stakeholders: focus groups. Focus groups are an interactive way to get cross-functional perspectives on a single issue and can prove very helpful during […]
Interviewing stakeholders, along with focus groups and surveys, is one of the primary methods of gathering qualitative data. Insights gleaned from stakeholder interviews provide the basis for stakeholder analysis and prioritization and serve as a critical step in formulating an effective organizational change strategy. Stakeholder interviews done well yield many benefits: Correct structures, processes, and […]
Jesse Jacoby
