A 2011 Gartner survey1 found that companies under-invest in organizational change management. Companies allocate, on average, only 5% of the overall system implementation budget to the change management effort. Gartner recommends that companies allocate an average of 15% of the program budget to organizational change management, inclusive of training — but more, if changes are […]
Just Because You’ve Communicated Doesn’t Mean They’ve Heard You It’s not uncommon for project teams and executive sponsors to suffer from what’s known as the “curse of knowledge,” a term coined in the book Made to Stick. In a nutshell, the curse of knowledge is the psychological phenomenon where once you know something well, it’s […]
I first published a version of this post back in 2010. The headline was the same. The argument was the same. The statistics, unfortunately, are not all that different. Fifteen years and several waves of transformation later, most organizations are still spending real money on change and still getting modest results for it. That should […]
According to a recent survey titled What Successful Transformations Share conducted by McKinsey (2010), maintaining strong leadership and energy for change among employees are two principles of success. When executed well, these principles reinforce one another. For example, when leaders focus on ensuring that frontline staff members feel a sense of ownership, the results show […]
Jesse Jacoby
