Listening with empathy is held up as the acme of great leadership. The best leaders have inspiring visions, are effective communicators and possess what may seem like boundless energy; but above all they know what it means to listen. Listening is a lost art; and it is an art. It requires creative thinking. You can’t […]
Does your organization rely on teamwork? Are all of your teams functioning the way that you would like them to? Do you think that there’s room for improvement? Given the amount of interest in team effectiveness, it’s reasonable to assume that you would like some tips on how to improve yours. That’s nothing to be […]
Probably the greatest challenge that scholars face in organizational behavior is getting access to information about what people do when they’re at work. Without it, they have nothing to analyze, evaluate, talk about, or publish. And if they can’t publish, then they’ll perish, because as far as universities are concerned they’ll have little, if anything, […]
The business of business has always been to provide products and services to customers. Throughout the ages, plans have been made, resources organized, people recruited (or conscripted), and everything coordinated together so that as near as possible the desired outcome was realized. Of all these elements, however, there is one on which the success or […]
Good things are possible when new managerial blood is brought into an organization. For one thing, there are often fresh ideas. You know yourself how easy it is to get so close to something that you can’t see the forest for the trees. You can’t see a solution that’s obvious to someone from the outside. […]
We live in an age where communication is rampant. When exchanging information with a colleague, you may choose to email, text, instant message, tweet, and the list goes on. With all these choices readily available, one may argue that communicating is faster and easier than ever before. However, our messages are also becoming more cryptic […]
Most people today find it difficult to imagine life without a smartphone or tablet. Mobile devices have become essential for reviewing emails, tapping social networks, checking in for a flight, reading an article or booking a restaurant reservation. How attached are users to mobile? Most (77%) Americans own a smartphone. Sixty-six percent of all emails […]
When it comes to the workplace, you’re going to encounter numerous problems, each different from the last. There is no one size fits all solution to any given issue; what worked last time, may not work this time. Keeping this principle in the forefront of your mind at all times is crucial when tackling problem-solving. […]
Jesse Jacoby
Alison Davis
John Packham
