A consumer goods company launched what leadership called the most ambitious operational transformation in the company’s history. New ERP system. Restructured supply chain. Redesigned order management process. Twelve months of intensive internal change work with executive sponsorship, change champions, training programs, and weekly progress dashboards. Eighteen months in, they hit their internal milestones. The system […]
Most organizations are good at managing resistance to a single change and poor at building the capacity to absorb disruption as a constant. Here’s how to shift from resistance management to organizational resilience as a standing competency.
Picture a scenario that’s becoming increasingly common. The head of transformation at a Fortune 500 manufacturer pulls a trusted advisor aside after a steering committee meeting and says something that’s surfacing with growing frequency across the field: “Our governance model is fighting the work.” Her organization is eighteen months into a multi-year operating model transformation. […]
A division president I spoke with last spring described a moment of clarity that came too late. He had just finished reviewing his organization’s project portfolio and realized that nine of the fourteen active initiatives on his list had been approved individually, in separate steering committee meetings, over a period of eighteen months. Each one […]
Before launching any change effort, find out what’s functioning and what’s functioning around a problem. The difference is where your real ROI lives. Every organization has a department that should be half its size. You can usually spot it during a transformation kickoff. The team in question has more headcount than seems necessary, more processes […]
Most leaders I work with are proud of their “no drama” cultures. Meetings run on time. People nod. Decisions get made without much friction. Disagreements get resolved offline, if at all. We tend to interpret that as success. I’d argue it’s often the opposite. When people stop speaking up, it’s rarely because they’re fully on […]
A senior director sits across from her boss in a development conversation. She has been told, again, that she needs to “work on her executive presence” if she wants to be considered for the next role. She nods, takes notes, and walks out with no clearer sense of what to do tomorrow than she had […]
A few weeks ago I sat in on a strategy session where a senior leader pulled up a polished AI-generated analysis of his competitive landscape. It was thorough. The frameworks were sound. The data points were current. Around the table, heads nodded. The conversation moved quickly toward implementation. Nobody asked whether the analysis had framed […]
Jesse Jacoby
