The paradox of artificial intelligence adoption in large organizations has become strikingly clear: while executives trumpet AI as essential to competitive survival, fewer than 30% of enterprise AI initiatives make it beyond the pilot phase. The culprit isn’t the technology—it’s the people. AI resistance follows predictable patterns across organizations. The good news? So do the […]
Everyone has heard the statistic. Two-thirds of all change initiatives fail to achieve their expected business benefits – a statistic that has stayed constant from the 1970s to the present. This failure rate represents billions of dollars in lost productivity, wasted resources, opportunity costs and rework—not to mention the negative impact on organizational morale and […]
Towers Watson recently published their 2011/2012 Change and Communication ROI Study Report. Unlike their four previous reports, which focused solely on communications ROI, in this study they expanded their inquiry to include change management. This study encompassed 604 organizations, six global regions, and more than eight industries, and provided new insight into the role that […]
Jesse Jacoby
