When to Pivot, Pause, or Pull the Plug on Transformation Projects Organizational transformation initiatives fail at an alarming rate—studies consistently show failure rates between 70-90%. Yet the most successful leaders distinguish themselves not by avoiding setbacks, but by making decisive intervention decisions when transformation projects begin to falter. This article provides a systematic framework for […]
Previously, we had explained the value of incorporating a change agents network as part of your overall change management program. So you can imagine how thrilled I was when Paul Hagen from Forrester contacted me to request an interview for his recent research report titled “How Customer Experience Change Agents Transform Culture.” I provided Paul with firsthand […]
Piggy-backing on a blog post by Morag Barrett on the Colorado Women’s Chamber of Commerce site titled How to Avoid Mistakes New (and Experienced) Managers Make, we address the new manager’s role in supporting change within the organization. To clarify, by “new managers” we are referring to individual contributors who have recently been promoted and […]
Jesse Jacoby
