A chief operating officer at a midmarket industrial company told me recently that her organization had deployed over forty AI-powered tools across the enterprise in the past eighteen months. Productivity dashboards, predictive maintenance models, automated customer service agents, AI-assisted procurement workflows. The technology worked. The results were promising. And yet, three separate business units had […]
Executive Summary Artificial intelligence is no longer a future consideration—it’s reshaping how businesses operate today. Organizations that successfully integrate AI into their core functions are seeing significant productivity improvements across corporate roles. Recent research reveals concrete gains in key business functions: Customer Service: Research at a company with 5,000 customer service agents found that generative […]
In today’s dynamic business environment, organizations are under constant pressure to adapt and innovate. Artificial Intelligence (AI) has emerged as a transformative force in change management, offering tools that enhance efficiency, stakeholder engagement, and strategic decision-making. As we move through 2025, the integration of AI in change management has become not just advantageous but essential […]
Jesse Jacoby
