“Business “transformation” is a hot topic — search the term on Google and you’ll return more than a million results. In a recent survey conducted by Forbes Insights/KPMG, 93% of the more than 900 respondents said that they have just completed, are planning or are in the midst of a business transformation. But what is business transformation, what distinguishes it from a […]
Deadlines, conference calls, last minute items that pop up, personal commitments—there is a multitude of things that we have to accomplish each day. It is easy to fall into the habit of just crossing things off of our to do list, without being fully present as we get them done. Of course we are physically […]
Everyone has heard the statistic. Two-thirds of all change initiatives fail to achieve their expected business benefits – a statistic that has stayed constant from the 1970s to the present. This failure rate represents billions of dollars in lost productivity, wasted resources, opportunity costs and rework—not to mention the negative impact on organizational morale and […]
Do you care if your employees are happy? Does it matter to you if they like what they’re doing? Are you the least concerned that they would rather be working for someone else? Your answers to these questions reveal more than you know. They explain why your employees are or are not productive.1 Did you get that? To look […]
History is a funny thing. For one reason or another, it keeps repeating itself. Despite the fact that world knowledge is accelerating – it’s doubling at the rate of about once per year – many have forgotten to put on their “thinking caps.” Mindlessly, it seems, they have embraced what has become one of the […]
Whether a company promotes a successful candidate from within – appointing someone to a new or lateral role – or selects a candidate from outside the organization, the company has confidence that a new leader’s skills and experience can meet the challenges of the job. However, consider this startling statistic regarding new leaders: estimates of […]
Previously, we had explained the value of incorporating a change agents network as part of your overall change management program. So you can imagine how thrilled I was when Paul Hagen from Forrester contacted me to request an interview for his recent research report titled “How Customer Experience Change Agents Transform Culture.” I provided Paul with firsthand […]
Many excellent change initiatives never get off the ground, stagnating just when they should be flowering. Why, after an enthusiastic start, do so many major change efforts—a new product rollout, international expansion, deployment of a new IT system—founder and organizations return to the pre-change state? It’s because companies focus disproportionately on the structure and technical […]
Jesse Jacoby
