It’s self-evident that managers manage people. Some of those who manage, however, are also managed. Even in the flattest of hierarchies, unless you’re “No. 1,” then you, too, have a manager. You also know what it’s like to work for good managers and bad ones. The purpose of this article is two-fold. It’s to look […]
Listening with empathy is held up as the acme of great leadership. The best leaders have inspiring visions, are effective communicators and possess what may seem like boundless energy; but above all they know what it means to listen. Listening is a lost art; and it is an art. It requires creative thinking. You can’t […]
The business of business has always been to provide products and services to customers. Throughout the ages, plans have been made, resources organized, people recruited (or conscripted), and everything coordinated together so that as near as possible the desired outcome was realized. Of all these elements, however, there is one on which the success or […]
We live in an age where communication is rampant. When exchanging information with a colleague, you may choose to email, text, instant message, tweet, and the list goes on. With all these choices readily available, one may argue that communicating is faster and easier than ever before. However, our messages are also becoming more cryptic […]
Connecting with coworkers, clients and customers has never been easier. Gone are the days when we had to drive across town to chat with someone in a different office. When we run into a challenge or have a question regarding our work, we have a plethora of communication tools at our fingertips: email, text, instant […]
In his book, Seeing What Others Don’t, Gary Klein retells the story of a seminar attendee. It illustrates perfectly the contrast between what managers should and should not do if they want to be fully engaged with their employees. The person in question said that when she went into her boss’ office, he was focused […]
Many managers would do well to quit their MBA program, (and quit Management by Bossing Around) to focus on their relationship skills. Maybe that manager is you. But I’m not a people person! Society is in a transition phase in terms of how relationships are valued in the workplace. The percentage of workers who come […]
Jesse Jacoby
Morag Barrett
