Previously, we had explained the value of incorporating a change agents network as part of your overall change management program. So you can imagine how thrilled I was when Paul Hagen from Forrester contacted me to request an interview for his recent research report titled “How Customer Experience Change Agents Transform Culture.” I provided Paul with firsthand […]
In a work place where all employees are engaged and committed to the company, conflicts and disagreements are inevitable. Culture, ideas, and other personal issues might clash that will result to undesirable employ conflicts. No matter how much we try to avoid this, the scenario is really unavoidable. When this arises, productivity and team work […]
Previously, we addressed how to create a powerful future vision. Equally important is how that vision gets communicated to your people. This is where the art and skill of storytelling becomes very important. Done well, storytelling can be a powerful catalyst for driving transformational change. Effective leaders tell stories that position them and their organizations […]
Jesse Jacoby
athompson
