In the book The Competitive Advantage of Nations, Michael Porter suggests that differentiation is one way that companies can set themselves apart from competitors. While some advantage may be possible at a national level due to inherent natural resources, for example, we now know that this, as well as all the other means he suggests, […]
Time for a vocabulary test. What’s the difference between sympathy and empathy? Think about it. If you don’t know the difference, then you’ll gain nothing from this article. The problem is that the two words are now used interchangeably, as synonyms for each other. Even Thesaurus.com thinks they’re the same. But when you look at […]
Organizations would love to have their cake and eat it, too. They’d love to obtain the changes they want without having to change the culture to do it. That’s because changing the culture is so much more difficult and time consuming. In other words, they’d love to get the benefits of change by keeping the […]
None of us achieve success alone, the world of work is probably the biggest team sport any of us will ever take part in, and yet, at times, it can feel like our coworkers are on the opposing team rather than playing on the same side and for the same company. Relationships Matter. When mistakes […]
We live in a world full of contradictions and organisations have the dubious reputation of mirroring such idiosyncrasies. This complex and often times changeable world places even more demands on businesses. Nonetheless, while many industries are trying to achieve a higher rate of centralization and a simpler approach to project management, few have correctly implemented […]
Change management has always shared similarities with customer relationship management. They both sought a positive outcome for the instigators, and they both tried to do so with almost a total disregard for anyone other than themselves. True. This is a harsh conclusion to draw. But when you think about the motives behind the desired outcomes, […]
Think of the number of articles or even books you have read that tell you what the first thing is that you should do when you start something new or revisit something that’s older. If you’re starting a new project, then the first thing might be to decide what your goal is. Even that has […]
How often have you heard someone say they didn’t want a new computer when you announced that the old ones would be replaced? At the risk of sounding like an ageist, those under 35 probably cheered; those 35-50 may have smiled, and at least some of those who still had a little ways to go […]
Jesse Jacoby
Morag Barrett
