Organizations would love to have their cake and eat it, too. They’d love to obtain the changes they want without having to change the culture to do it. That’s because changing the culture is so much more difficult and time consuming. In other words, they’d love to get the benefits of change by keeping the […]
Change management has always shared similarities with customer relationship management. They both sought a positive outcome for the instigators, and they both tried to do so with almost a total disregard for anyone other than themselves. True. This is a harsh conclusion to draw. But when you think about the motives behind the desired outcomes, […]
How often have you heard someone say they didn’t want a new computer when you announced that the old ones would be replaced? At the risk of sounding like an ageist, those under 35 probably cheered; those 35-50 may have smiled, and at least some of those who still had a little ways to go […]
The need for organizational change is ongoing. It never stops. It can’t, because just as you get a handle on one thing, something else pops up. It’s like trying to keep flies off your picnic lunch. There’s always one. You have to be flexible. You have to be able to not just respond to the […]
Until quite recently, the expression “As rare as hen’s teeth” meant pretty much never. But several years ago, scientists at two universities (Manchester and Wisconsin) learned how to make them grow. Chickens, it seems, didn’t need dentures after all. That is an especially appropriate metaphor with respect to great managers, because although they can be […]
Nearly three out of four Americans say that they’re bored at work.* They feel that their knowledge, skills and abilities aren’t being used, and that their companies don’t care. To give you an idea of the size of the problem, imagine that instead of boredom, they were all too sick to even show up. The streets […]
Leadership is probably the most discussed and least understood topic in organizations. The word itself yields more than two billion returns on Google. That alone should give you some idea, not only of its popularity, but also the wide range of opinions that surround it. So at the risk of adding to the billions of […]
In 1959, Frederick Herzberg published his now famous two-factor theory of motivation. It articulated two categories of activities that occurred in organizations, and which defined what compelled people to be productive. To this day, it continues to surprise organizations, managers, and scholars. The factors were named hygienic and non-hygienic. Hygienic factors were those things that […]
Jesse Jacoby
