Listening with empathy is held up as the acme of great leadership. The best leaders have inspiring visions, are effective communicators and possess what may seem like boundless energy; but above all they know what it means to listen. Listening is a lost art; and it is an art. It requires creative thinking. You can’t […]
Make your intranet relevant, current and useful Many organizations rely on an intranet to serve as a core employee communication channel. After all, an effective intranet provides easy access to essential tools, lets everyone know what’s happening and allows employees to connect with one another. But an intranet isn’t like The Field of Dreams—you can’t […]
The business of business has always been to provide products and services to customers. Throughout the ages, plans have been made, resources organized, people recruited (or conscripted), and everything coordinated together so that as near as possible the desired outcome was realized. Of all these elements, however, there is one on which the success or […]
Good things are possible when new managerial blood is brought into an organization. For one thing, there are often fresh ideas. You know yourself how easy it is to get so close to something that you can’t see the forest for the trees. You can’t see a solution that’s obvious to someone from the outside. […]
We live in an age where communication is rampant. When exchanging information with a colleague, you may choose to email, text, instant message, tweet, and the list goes on. With all these choices readily available, one may argue that communicating is faster and easier than ever before. However, our messages are also becoming more cryptic […]
In your role as a leader, you will likely encounter resistance to change at some point from one or more of your own team members. Resistance may come from a variety of sources: An individual with a difficult personality Someone anxious about impending change A person who disagrees with your vision Resistance is usually demonstrated […]
Most people today find it difficult to imagine life without a smartphone or tablet. Mobile devices have become essential for reviewing emails, tapping social networks, checking in for a flight, reading an article or booking a restaurant reservation. How attached are users to mobile? Most (77%) Americans own a smartphone. Sixty-six percent of all emails […]
When it comes to the workplace, you’re going to encounter numerous problems, each different from the last. There is no one size fits all solution to any given issue; what worked last time, may not work this time. Keeping this principle in the forefront of your mind at all times is crucial when tackling problem-solving. […]
Jesse Jacoby
Liz Leyland
Alison Davis
John Packham
