Just Because You’ve Communicated Doesn’t Mean They’ve Heard You It’s not uncommon for project teams and executive sponsors to suffer from what’s known as the “curse of knowledge,” a term coined in the book Made to Stick. In a nutshell, the curse of knowledge is the psychological phenomenon where once you know something well, it’s […]
I first published a version of this post back in 2010. The headline was the same. The argument was the same. The statistics, unfortunately, are not all that different. Fifteen years and several waves of transformation later, most organizations are still spending real money on change and still getting modest results for it. That should […]
Jesse Jacoby
