Change management has always shared similarities with customer relationship management. They both sought a positive outcome for the instigators, and they both tried to do so with almost a total disregard for anyone other than themselves. True. This is a harsh conclusion to draw. But when you think about the motives behind the desired outcomes, […]
How often have you heard someone say they didn’t want a new computer when you announced that the old ones would be replaced? At the risk of sounding like an ageist, those under 35 probably cheered; those 35-50 may have smiled, and at least some of those who still had a little ways to go […]
It’s an undisputed fact that a poisoned organizational culture can kill all change initiatives. It doesn’t matter how competent your project management team is, how enthusiastic the board is, or even if your strategies have worked in every other company that you know of. If your culture is poor, then you have a serious problem […]
The need for organizational change is ongoing. It never stops. It can’t, because just as you get a handle on one thing, something else pops up. It’s like trying to keep flies off your picnic lunch. There’s always one. You have to be flexible. You have to be able to not just respond to the […]
When we read about organizational change, it is often discussed as if change is easily defined, and – given the right people and methods – reasonably easy to master. The reality of organizational change however, often presents itself as so complex that many change psychologists would argue whether one can fully describe the analytic learning outcome […]
Jesse Jacoby and the Emergent team recently interviewed 28 change leaders at large companies to better understand their internal change management capabilities. While not a statistically significant sample, the insights provide valuable perspective on the evolving practice of enterprise change management within large companies. The companies represented have revenues ranging from $5 to$137 billion and employee bases […]
Clients and change practitioners often ask us, “what’s the best change management methodology?” Unlike ten years ago, today there is a plethora of change methodologies and models from which to choose. While the processes, activities, and tools vary by methodology, many of them share the same principles and practices. It is more important to execute […]
Organizational narratives are the manifestation of the shared beliefs an organization holds about itself as a collective. “Our organization stands for innovation,” is a common example; “This will never work here, we are too conservative for that” yet another. Corporate narratives that deal with the collective view the organization holds about itself often form and […]
Jesse Jacoby
Erika Jacobi
