Leadership development and succession planning are often seen and treated as separate activities. Yet they really should go hand in hand, or even be thought of as two-sides of the same coin. You can’t have an effective succession plan if you’re not continually identifying and developing high performing, high potential people in your organization, and […]
Technology has reached the point where many employees can work from their home offices just as effectively as they can from the company office. While certain businesses and jobs require a staffed office, it may surprise you to learn just how many jobs can be done remotely. Larger companies generally have roles, such as call […]
Companies are frequently facing the need to restructure their organizations. Changes in leadership, a shift in strategy, or changing factors within an organization often create the need for reorganizing. Organization design is one of the most powerful tools available to senior managers for shaping the direction of their organizations. “Organization design” is often used incorrectly […]
Whether a company promotes a successful candidate from within – appointing someone to a new or lateral role – or selects a candidate from outside the organization, the company has confidence that a new leader’s skills and experience can meet the challenges of the job. However, consider this startling statistic regarding new leaders: estimates of […]
If you’ve been involved in a business transformation program you know that sustaining change on a large-scale over time can be very difficult. This is especially true for programs that require a lengthy implementation period such as ERP implementations and multi-year enterprise cost-cutting programs. The progress generated by short-term wins often propels the change effort […]
We are occasionally asked about mistakes that we see companies make related to organizational change management. In reflecting back over several years and many client engagements, below are the most common mistakes that we have seen. 1) Short-Cutting the Change Process Change is a process, not a single event. Organizational change does not happen instantaneously as […]
In this article we will share with you the Threat-Opportunity Analysis, which is a change management tool that helps a project team develop its case for change. We had written previously about how to develop a powerful case for change and why it’s important to have one for your business transformation initiative (e.g., enterprise system deployment, […]
Previously, we had explained the value of incorporating a change agents network as part of your overall change management program. So you can imagine how thrilled I was when Paul Hagen from Forrester contacted me to request an interview for his recent research report titled “How Customer Experience Change Agents Transform Culture.” I provided Paul with firsthand […]
Jesse Jacoby
