In his book, Seeing What Others Don’t, Gary Klein retells the story of a seminar attendee. It illustrates perfectly the contrast between what managers should and should not do if they want to be fully engaged with their employees. The person in question said that when she went into her boss’ office, he was focused […]
Motivating employees seems to be a constant struggle for many leaders and managers. Try as they might, it seems to be a losing battle. They’ve tried carrots – pay increases, bonuses, stock options, fewer hours, more days off, and just about every other perk they can think of. They’ve tried sticks, too – threats to […]
The business of business has always been to provide products and services to customers. Throughout the ages, plans have been made, resources organized, people recruited (or conscripted), and everything coordinated together so that as near as possible the desired outcome was realized. Of all these elements, however, there is one on which the success or […]
Jesse Jacoby
