If you’ve been involved in a business transformation program you know that sustaining change on a large-scale over time can be very difficult. This is especially true for programs that require a lengthy implementation period such as ERP implementations and multi-year enterprise cost-cutting programs. The progress generated by short-term wins often propels the change effort […]
Why is the process of finding a leader–whether to backfill someone or to fill a new role–often treated as an isolated event rather than an ongoing process? With the cost per hire only rising, why do so few organizations have a process for identifying and cultivating leaders within their existing talent pool? Neil Nicoll, President […]
We are occasionally asked about mistakes that we see companies make related to organizational change management. In reflecting back over several years and many client engagements, below are the most common mistakes that we have seen. 1) Short-Cutting the Change Process Change is a process, not a single event. Organizational change does not happen instantaneously as […]
In this article we will share with you the Threat-Opportunity Analysis, which is a change management tool that helps a project team develop its case for change. We had written previously about how to develop a powerful case for change and why it’s important to have one for your business transformation initiative (e.g., enterprise system deployment, […]
Conscientious leaders know that using team building strategy can be a powerful way to enhance team performance. Team building promotes trust, loyalty, and growth — when combined these elements create an environment where employees feel they are being challenged to perform to the very best of their abilities as individuals and collectively as a team. […]
Previously, we had explained the value of incorporating a change agents network as part of your overall change management program. So you can imagine how thrilled I was when Paul Hagen from Forrester contacted me to request an interview for his recent research report titled “How Customer Experience Change Agents Transform Culture.” I provided Paul with firsthand […]
In a work place where all employees are engaged and committed to the company, conflicts and disagreements are inevitable. Culture, ideas, and other personal issues might clash that will result to undesirable employ conflicts. No matter how much we try to avoid this, the scenario is really unavoidable. When this arises, productivity and team work […]
Previously, we addressed how to create a powerful future vision. Equally important is how that vision gets communicated to your people. This is where the art and skill of storytelling becomes very important. Done well, storytelling can be a powerful catalyst for driving transformational change. Effective leaders tell stories that position them and their organizations […]
Jesse Jacoby
klagunas
Sean Coyle
athompson
