There’s a lot of talk about self-discovery, self-help, and self-development these days. This is especially true in the business world. It seems that you can’t walk into any book store or read any blog about there being an element of self-improvement advice right in front of you. The trouble with all of this advice, however, […]
Listening with empathy is held up as the acme of great leadership. The best leaders have inspiring visions, are effective communicators and possess what may seem like boundless energy; but above all they know what it means to listen. Listening is a lost art; and it is an art. It requires creative thinking. You can’t […]
Probably the greatest challenge that scholars face in organizational behavior is getting access to information about what people do when they’re at work. Without it, they have nothing to analyze, evaluate, talk about, or publish. And if they can’t publish, then they’ll perish, because as far as universities are concerned they’ll have little, if anything, […]
Twenty years ago, Pearn Kandola – an Oxford-based business psychology firm – conducted a study in which they looked at the claims that companies made about the kind of people that they wanted to recruit. One thing they discovered was that managers tended to weed out the people who exhibited the very characteristics they said […]
The business of business has always been to provide products and services to customers. Throughout the ages, plans have been made, resources organized, people recruited (or conscripted), and everything coordinated together so that as near as possible the desired outcome was realized. Of all these elements, however, there is one on which the success or […]
Good things are possible when new managerial blood is brought into an organization. For one thing, there are often fresh ideas. You know yourself how easy it is to get so close to something that you can’t see the forest for the trees. You can’t see a solution that’s obvious to someone from the outside. […]
When it comes to the workplace, you’re going to encounter numerous problems, each different from the last. There is no one size fits all solution to any given issue; what worked last time, may not work this time. Keeping this principle in the forefront of your mind at all times is crucial when tackling problem-solving. […]
Connecting with coworkers, clients and customers has never been easier. Gone are the days when we had to drive across town to chat with someone in a different office. When we run into a challenge or have a question regarding our work, we have a plethora of communication tools at our fingertips: email, text, instant […]
John Packham
Jesse Jacoby
