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Jesse Jacoby

In his book, Seeing What Others Don’t, Gary Klein retells the story of a seminar attendee. It illustrates perfectly the contrast between what managers should and should not do if they want to be fully engaged with their employees.
The person in question said that when she went into her boss’ office, he was focused on his computer screen; but as soon as he saw that she had come in, he stopped what he was doing …

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Articles tagged with: Gartner

Gartner’s Organizational Change Best Practices for Program Managers

Jesse Jacoby

In their recent research report, 10 Best Practices in Organizational Change for Project Managers (August 29, 2011), Gartner focuses on the fact that project and program managers struggle with coordinating effective, organizational change practices. This struggle is compounded by an increasing rate of structural change from activities such as mergers and reorganizations, …

Accelerate End-User Adoption with a Strong Organizational Change Capability (White Paper)

Jesse Jacoby
Accelerate End-User Adoption with a Strong Organizational Change Capability (White Paper)

When companies choose to deploy new software to end-users across the enterprise, they are looking to either enhance business performance or minimize IT costs. These goals are often broken down into more discrete objectives such as increasing employee productivity, providing new capabilities, streamlining processes, reducing service desk calls, and so …

Demystifying IT Organizational Change Management (White Paper)

Jesse Jacoby
Demystifying IT Organizational Change Management (White Paper)

Our previous post highlighted how companies under-invest in organizational change management when it comes to system implementations. Many excellent IT system implementations never realize the long-term benefits they set out to achieve because companies focus disproportionately on the structure and technical aspects of the IT program itself, and not on …

Gartner Study Finds Companies Under-Invest in Organizational Change Management

One Comment | Jesse Jacoby

A 2011 Gartner survey1 found that companies under-invest in organizational change management. Companies allocate, on average, only 5% of the overall system implementation budget to the change management effort. Gartner recommends that companies allocate an average of 15% of the program budget to organizational change management, inclusive of training — …

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