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Jesse Jacoby

In his book, Seeing What Others Don’t, Gary Klein retells the story of a seminar attendee. It illustrates perfectly the contrast between what managers should and should not do if they want to be fully engaged with their employees.
The person in question said that when she went into her boss’ office, he was focused on his computer screen; but as soon as he saw that she had come in, he stopped what he was doing …

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Articles tagged with: best practices

The Path of Uncommon Leaders

Jesse Jacoby

He had all the aspirations of a normal boy. He wanted to play football, though not the American version. He wanted to have a career. He wanted to get married someday, and he didn’t have any advantages to help him.
As it turned out, he achieved a great deal more. At …

Course Corrections: An Alternative to Organizational Reinvention

One Comment | Jesse Jacoby

Many believe that organizations have to continually reinvent themselves in order to keep up with all that is changing around them. They point to the fact that those who cling to the status quo eventually die or are acquired by those who don’t, and they often – quite proudly – …

Best Practice? Who Says?

Jesse Jacoby

History is a funny thing. For one reason or another, it keeps repeating itself.
Despite the fact that world knowledge is accelerating – it’s doubling at the rate of about once per year – many have forgotten to put on their “thinking caps.”
Mindlessly, it seems, they have embraced what has become …

Five Most Common Change Management Mistakes Companies Make

Jesse Jacoby
Five Most Common Change Management Mistakes Companies Make

We are occasionally asked about mistakes that we see companies make related to organizational change management. In reflecting back over several years and many client engagements, below are the most common mistakes that we have seen.
1) Short-Cutting the Change Process
Change is a process, not a single event. Organizational change does not …

Engaging Employees to Drive Strategic Business Initiatives (White Paper)

Jesse Jacoby
Engaging Employees to Drive Strategic Business Initiatives (White Paper)

Many excellent change initiatives never get off the ground, stagnating just when they should be flowering. Why, after an enthusiastic start, do so many major change efforts—a new product rollout, international expansion, deployment of a new IT system—founder and organizations return to the pre-change state? It’s because companies focus disproportionately …

Gartner’s Organizational Change Best Practices for Program Managers

Jesse Jacoby

In their recent research report, 10 Best Practices in Organizational Change for Project Managers (August 29, 2011), Gartner focuses on the fact that project and program managers struggle with coordinating effective, organizational change practices. This struggle is compounded by an increasing rate of structural change from activities such as mergers and reorganizations, …

The Road to Change is Paved with Good Intentions

3 Comments | Jesse Jacoby
The Road to Change is Paved with Good Intentions

Often the good intentions of leaders can morph into unintended consequences for employees when preparing to implement a large-scale business initiative (note: by large-scale we mean impacting many stakeholders). Why does this happen? In our experience, many well-intentioned leaders fail to fully appreciate the extent of the “downstream” impacts their …

Use Mind and Heart Appeal to Create a Sense of Urgency

5 Comments | Jesse Jacoby
Use Mind and Heart Appeal to Create a Sense of Urgency

Establishing a sense of urgency at all levels of the organization is a necessary first step in gaining the cooperation required to drive a significant change effort. Half of the companies that fail to affect needed change make their mistakes at the very beginning by not creating an appropriate sense …

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