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Morag Barrett

Many managers would do well to quit their MBA program, (and quit Management by Bossing Around) to focus on their relationship skills. Maybe that manager is you.
But I’m not a people person!
Society is in a transition phase in terms of how relationships are valued in the workplace. The percentage of workers who come from the traditional “business is business” mindset is still large. However, as they approach retirement age the next generation is stepping forward, …

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Articles tagged with: behavior

Is Hierarchical Thinking Inhibiting Performance?

Jesse Jacoby

Companies like to think of themselves as having up-to-date thinking. They assume they are of the 21st century ilk because they’ve flattened their hierarchies, removed unnecessary levels of management, and empowered their employees.
The truth is that many of them are just as traditional as they’ve always been. They still think …

Change Management Insights from a Fortune 500 Apparel Company’s Restructuring

Jesse Jacoby

Recently, consulting firm Emergent partnered with a Fortune 500 apparel company to undertake the biggest business transformation in the company’s history. Below is a mini case study that provides insights from that project. Building upon its solid performance in 2012, the company chose to implement a new global structure designed to fuel …

Building a High-Performing Team Means Growing as a Leader

Sean Coyle

Conscientious leaders know that using team building strategy can be a powerful way to enhance team performance. Team building promotes trust, loyalty, and growth — when combined these elements create an environment where employees feel they are being challenged to perform to the very best of their abilities as individuals and collectively …

Transform Your Culture Using Customer Experience Change Agents

Jesse Jacoby

Previously, we had explained the value of incorporating a change agents network as part of your overall change management program. So you can imagine how thrilled I was when Paul Hagen from Forrester contacted me to request an interview for his recent research report titled “How Customer Experience Change Agents Transform Culture.”  …

How New (and Experienced) Managers Can Support the Change Process

Jesse Jacoby

Piggy-backing on a blog post by Morag Barrett on the Colorado Women’s Chamber of Commerce site titled How to Avoid Mistakes New (and Experienced) Managers Make, we address the new manager’s role in supporting change within the organization. To clarify, by “new managers” we are referring to individual contributors who …

Influencing Mindset and Behavior Change

One Comment | Jesse Jacoby

Changing people’s behaviors can be done in one of two ways, generally speaking. You can force behavior change through management decree or you can change the mindsets of people so that their thinking results in new desired behaviors. We have seen both approaches used by leaders at different organizations. Not …

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