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Jesse Jacoby

In his book, Seeing What Others Don’t, Gary Klein retells the story of a seminar attendee. It illustrates perfectly the contrast between what managers should and should not do if they want to be fully engaged with their employees.
The person in question said that when she went into her boss’ office, he was focused on his computer screen; but as soon as he saw that she had come in, he stopped what he was doing …

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Articles tagged with: behavior

Course Corrections: An Alternative to Organizational Reinvention

One Comment | Jesse Jacoby

Many believe that organizations have to continually reinvent themselves in order to keep up with all that is changing around them. They point to the fact that those who cling to the status quo eventually die or are acquired by those who don’t, and they often – quite proudly – …

Align Organizational Values to Achieve Effective Change

Daniel Lock

One of today’s current buzz phrases in the management lexicon is that alignment of organizational goals should be aligned throughout an organization. Certainly, this is true, yet it’s often quoted without the real understanding of meaning or importance.
A recent study by Capgemini and the IESE Business School, which surveyed 260 …

Is Hierarchical Thinking Inhibiting Performance?

Jesse Jacoby

Companies like to think of themselves as having up-to-date thinking. They assume they are of the 21st century ilk because they’ve flattened their hierarchies, removed unnecessary levels of management, and empowered their employees.
The truth is that many of them are just as traditional as they’ve always been. They still think …

Change Management Insights from a Fortune 500 Apparel Company’s Restructuring

Jesse Jacoby

Recently, consulting firm Emergent partnered with a Fortune 500 apparel company to undertake the biggest business transformation in the company’s history. Below is a mini case study that provides insights from that project. Building upon its solid performance in 2012, the company chose to implement a new global structure designed to fuel …

Building a High-Performing Team Means Growing as a Leader

Sean Coyle

Conscientious leaders know that using team building strategy can be a powerful way to enhance team performance. Team building promotes trust, loyalty, and growth — when combined these elements create an environment where employees feel they are being challenged to perform to the very best of their abilities as individuals and collectively …

Transform Your Culture Using Customer Experience Change Agents

Jesse Jacoby

Previously, we had explained the value of incorporating a change agents network as part of your overall change management program. So you can imagine how thrilled I was when Paul Hagen from Forrester contacted me to request an interview for his recent research report titled “How Customer Experience Change Agents Transform Culture.”  …

How New (and Experienced) Managers Can Support the Change Process

Jesse Jacoby

Piggy-backing on a blog post by Morag Barrett on the Colorado Women’s Chamber of Commerce site titled How to Avoid Mistakes New (and Experienced) Managers Make, we address the new manager’s role in supporting change within the organization. To clarify, by “new managers” we are referring to individual contributors who …

Influencing Mindset and Behavior Change

One Comment | Jesse Jacoby

Changing people’s behaviors can be done in one of two ways, generally speaking. You can force behavior change through management decree or you can change the mindsets of people so that their thinking results in new desired behaviors. We have seen both approaches used by leaders at different organizations. Not …

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