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Jesse Jacoby

Connecting with coworkers, clients and customers has never been easier. Gone are the days when we had to drive across town to chat with someone in a different office. When we run into a challenge or have a question regarding our work, we have a plethora of communication tools at our fingertips: email, text, instant messaging, and the list goes on.
Yet, how many times have you received an email response or stared at a text …

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Articles in Relationship Building

Assume Positive Intent

Jesse Jacoby

Connecting with coworkers, clients and customers has never been easier. Gone are the days when we had to drive across town to chat with someone in a different office. When we run into a challenge or have a question regarding our work, we have a plethora of communication tools at …

What Does Employee Engagement Look Like?

Jesse Jacoby

In his book, Seeing What Others Don’t, Gary Klein retells the story of a seminar attendee. It illustrates perfectly the contrast between what managers should and should not do if they want to be fully engaged with their employees.
The person in question said that when she went into her boss’ …

One Skill to Future-Proof Your Career

Morag Barrett

Many managers would do well to quit their MBA program, (and quit Management by Bossing Around) to focus on their relationship skills. Maybe that manager is you.
But I’m not a people person!
Society is in a transition phase in terms of how relationships are valued in the workplace. The percentage of …

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