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Jesse Jacoby

In his book, Seeing What Others Don’t, Gary Klein retells the story of a seminar attendee. It illustrates perfectly the contrast between what managers should and should not do if they want to be fully engaged with their employees.
The person in question said that when she went into her boss’ office, he was focused on his computer screen; but as soon as he saw that she had come in, he stopped what he was doing …

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What Does Employee Engagement Look Like?

Jesse Jacoby

In his book, Seeing What Others Don’t, Gary Klein retells the story of a seminar attendee. It illustrates perfectly the contrast between what managers should and should not do if they want to be fully engaged with their employees.
The person in question said that when she went into her boss’ …

How to Manage Talent

Jesse Jacoby

While there’s some doubt now as to whether or not Calvin Coolidge coined this saying, the advice still holds true:
“Nothing in the world can take the place of Persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. …

Organizational Transformation: Change the Music to Change the Dance

Erika Jacobi

Deep organizational transformation is a combination of changed processes, procedures and behavior. While changing procedures may be relatively easy, transformation processes often stall a missing consequential behavioral change.
A different dance
“If you want a different dance, change the music.” This African proverb reminds us: If you want to stimulate different actions, …

On Empathy and Leadership

Jesse Jacoby
On Empathy and Leadership

Time for a vocabulary test.
What’s the difference between sympathy and empathy?
Think about it. If you don’t know the difference, then you’ll gain nothing from this article.
The problem is that the two words are now used interchangeably, as synonyms for each other. Even Thesaurus.com thinks they’re the same. But when you …

Why Newly Appointed Leaders Fail and How to Avoid It

Jesse Jacoby
New Leader Failure & How to Avoid It

Whether a company promotes a successful candidate from within – appointing someone to a new or lateral role – or selects a candidate from outside the organization, the company has confidence that a new leader’s skills and experience can meet the challenges of the job.  However, consider this startling statistic …

Engaging Employees to Drive Strategic Business Initiatives (White Paper)

Jesse Jacoby
Engaging Employees to Drive Strategic Business Initiatives (White Paper)

Many excellent change initiatives never get off the ground, stagnating just when they should be flowering. Why, after an enthusiastic start, do so many major change efforts—a new product rollout, international expansion, deployment of a new IT system—founder and organizations return to the pre-change state? It’s because companies focus disproportionately …

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